Terms And Conditions

 

 

Terms and Conditions of Sale – Eternalabs.eu

 

 

 

1. Seller Identification

This website is operated by Eternalabs s.r.o., with registered office at Haanova 46A, 85104 Bratislava, Slovakia.

IČO: 56396082

– VAT number: SK2122300851

Registered at the Commercial Register of the District Court Bratislava I

Email: info@eternalabs.eu – Phone: +1 727 225 4988

 

2. Subject of the Contract

These general terms and conditions govern the remote sale of products offered through the website www.eternalabs.eu. All products are intended exclusively for adult end consumers.

 

 

3. Product Features

All products sold are food supplements, notified where required to the Ministry of Health. Descriptions and product information are compliant with applicable regulations and do not represent medical advice or prescriptions.

 

 

4. Prices and Availability

All prices are listed in euros and include VAT where applicable. Product availability is updated in real time; however, inventory errors may occur. In such cases, the customer will be contacted within 48 hours to arrange for a refund or product replacement.

 

 

5. Payment Methods

We accept payments via secure gateways (e.g., Stripe, PayPal, credit/debit cards). Eternalabs does not store payment data. All transactions are encrypted with SSL and comply with Strong Customer Authentication (SCA) requirements.

 

 

6. Shipping and Delivery

Orders are usually processed within 24–48 hours after payment confirmation. Delivery times range from 2 to 5 business days depending on location. Eternalabs provides tracking for all shipments. Delivery delays not attributable to Eternalabs do not entitle the buyer to compensation.

 

 

7. Right of Withdrawal

Pursuant to Article 16(e) of Directive 2011/83/EU and § 7(6)(e) of Slovak Act No. 102/2014 Coll., the right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene, once opened after delivery.

Products sold on Eternalabs.eu, being dietary supplements, are therefore not eligible for return or refund if opened or tampered with.

Only unopened, sealed, and resaleable products may be returned within 14 calendar days of receipt, in accordance with applicable EU consumer law.
Returned items must be unused, in original packaging, and with all safety seals intact.

⚠️ Returns due to change of mind (i.e., no product defect or error) will not be refunded in cash, but may be compensated via store credit, at Eternalabs’ sole discretion.

The right to a full refund applies only in case of order non-conformity, such as:

 

  • Products or packaging clearly damaged upon delivery
  • Incorrect quantity received
  • Item different from what was ordered

 


In such cases, customers must contact customer service within 7 days of delivery and provide clear photographic evidence to request a replacement or refund.

 

8. Customer Obligations

By placing an order, the customer declares to have read, understood, and accepted these Terms and Conditions. Unauthorized resale of Eternalabs products is strictly prohibited.

 

 

9. Legal Warranty

All products are covered by the legal warranty of conformity, as established by Articles 128 et seq. of the Italian Consumer Code, valid for 24 months. This warranty applies only to private consumers and only if the product is non-conforming to its description.

 

 

10. Limitation of Liability

Eternalabs is not responsible for improper or unintended use of the products. Information provided on product labels or the website does not replace medical advice.

 

 

11. Governing Law and Jurisdiction

These terms and conditions are governed by Italian law. Any disputes arising from the interpretation or execution of the contract will fall under the jurisdiction of the consumer’s residence, as required by Article 66-bis of the Consumer Code.

 

 

12. Online Dispute Resolution (ODR)

Consumers may access the European Commission’s ODR platform to resolve disputes out of court:

🔗 https://ec.europa.eu/consumers/odr