Legal Right of Withdrawal
As a consumer, you have the right to withdraw from the purchase contract within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you or a third party (other than the carrier) received the goods.
To exercise your right of withdrawal, you must notify us of your decision to withdraw by means of a clear statement (e.g., by email). You may use the withdrawal form provided below, but it is not mandatory.
Email: info@eternalabs.eu
Phone: +1 727 225 4988
If you withdraw from this contract, we will refund the payments received from you, excluding shipping costs, within 14 days from the date we are informed of your decision.
Refunds will be processed using the same method of payment, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or proof of return.
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Important Notes
• You must return the goods no later than 14 days after informing us of your withdrawal.
• You bear the direct cost of returning the goods.
• Returned goods must be unopened, sealed and in resaleable condition.
• Opened or tampered products are not eligible for return, pursuant to Article 16(e) of Directive 2011/83/EU and §7(6)(e) of Slovak Act No. 102/2014 Coll.
• Returns due to “change of mind” will be refunded as store credit only, not in cash.
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📄 WITHDRAWAL FORM
You can copy and send the following form to our email at info@eternalabs.eu:
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Withdrawal Form Template
(pursuant to Article 16(e) of Directive 2011/83/EU and §7(6)(e) of Act No. 102/2014 Coll.)
I hereby notify you of my withdrawal from the contract for the following item(s):
• Order number: ……………………………………
• Product(s) name: ……………………………………
• Date of receipt: ……………………………………
• Customer name: ……………………………………
• Address: ……………………………………
• Email: ……………………………………
• Reason for return (optional): ……………………………………
• Product seal status: ☐ Unopened ☐ Opened
Signature (only if sent by post):
……………………………………
Date: ……………………………………
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📌 Please send this completed form to:
📧 info@eternalabs.eu