Privacy Policy

 

PRIVACY POLICY FOR ENHANCED LABS

Effective Date: 1/05/2025


1. Introduction


Eternalabs s.r.o. (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.eternalabs.eu, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Slovak data protection laws.


2. Data Controller

 

  • Name: Eternalabs s.r.o.

  • Registered Address: Haanova 46A, Bratislava, 85104, Slovakia

  • Company ID (IČO): 56396082

  • VAT Number: SK2122300851

  • Email: support@eternalabs.eu

  • Phone: +1 727 225 4988

 


3. Data We Collect


We may collect and process the following personal data:

 

  • Identification Data: Name, surname, date of birth.

  • Contact Data: Email address, phone number, shipping and billing addresses.

  • Account Data: Username, password, order history.

  • Payment Data: Payment method details (processed securely via third-party payment gateways).

  • Technical Data: IP address, browser type, operating system, device information.

  • Usage Data: Information on how you use our website, products, and services.

  • Marketing Data: Your preferences in receiving marketing communications from us.

 


4. Purpose and Legal Basis for Processing


We process your personal data for the following purposes:

 

  • To fulfill our contractual obligations: Processing orders, delivering products, managing payments.

  • To comply with legal obligations: Accounting, tax, and legal requirements.

  • Based on your consent: Sending newsletters and promotional materials.

  • For our legitimate interests: Improving our services, preventing fraud, and ensuring website security.

 


5. Data Retention


We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


6. Data Sharing and Disclosure


We may share your personal data with:

 

  • Service Providers: Third-party vendors who provide services such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Legal Authorities: If required by law or in response to valid requests by public authorities.

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 


7. International Data Transfers


If we transfer your personal data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.


8. Your Rights


Under the GDPR, you have the following rights:

 

  • Access: You have the right to request access to your personal data.

  • Rectification: You have the right to request correction of inaccurate or incomplete data.

  • Erasure: You have the right to request deletion of your personal data.

  • Restriction: You have the right to request restriction of processing your personal data.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used format.

  • Objection: You have the right to object to processing your personal data.

  • Withdraw Consent: You have the right to withdraw your consent at any time.

 


To exercise any of these rights, please contact us at info@eternalabs.eu.


9. Data Security


We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure servers.


10. Cookies


Our website uses cookies to enhance user experience. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.


11. Changes to This Privacy Policy


We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.


12. Contact Us


If you have any questions about this Privacy Policy, please contact us:

 

  • Email: support@eternalabs.eu

  • Address: Haanova 46A, Bratislava, 85104, Slovakia