Complaints Policy

Our Commitment

At Eternalabs, we're committed to providing high-quality natural gym supplements. We value your feedback and take all complaints seriously. Our goal is to resolve any issues quickly and fairly.

How to File a Complaint

If you're unhappy with our products or service, please use the contact form on our website. Provide details about your complaint, including order information if applicable. We'll review your message and get back to you promptly.

Our Process

We aim to acknowledge your complaint within 24 hours. Our team will investigate the issue thoroughly. We may contact you for more information if needed. We strive to resolve most complaints within 5 business days.

Resolution

We'll work with you to find a fair solution. This might include a refund, replacement, or other appropriate action. We'll explain our decision clearly and provide any necessary follow-up.

Continuous Improvement

Your feedback helps us improve. We use complaints to identify areas where we can do better. We're always working to enhance our products and customer service.

Privacy

We handle all complaints confidentially. We only share information when necessary to resolve your issue or if required by law.

Further Assistance

If you're not satisfied with our resolution, please let us know. We're here to listen and will make additional efforts to address your concerns.